Hilfe & Häufige Fragen
Hier finden Sie Antworten auf die wichtigsten Fragen rund um MallorcaZero.
Mein Konto
How do I change my password?
Go to "My Account" -> "My Data". There you will find the option to change your password.
How can I delete my account?
You can delete your account under "My Account" -> "My Data" at the very bottom of the page. Please note that this cannot be undone.
Allgemein
Can I see if a seller has edited the listing afterwards?
Yes, below each ad you will find a timestamp with the date of the last update. However, we recommend that you take a screenshot of the ad for interesting articles or clarify important details directly through our chat function. This way, in case of discrepancies, you will have evidence of what was in the text at the time of your interest.
What should I do if the seller has changed the condition of the item after my inquiry?
Basically, what you agreed upon in the chat or during the purchase process applies. If you notice that essential features (e.g. the price or defects) have been changed without the seller informing you, you should address this directly with them before completing the purchase. A modification of the advertisement does not release the seller from the commitments they have already made to you.
Is MallorcaZero really free?
Yes, registration and posting standard ads is completely free for private users.
How long do ads stay online?
Standard ads remain online for 90 days and can be renewed afterwards.
Sicherheit
Tips for safe trading
Always meet in person in a public place. Do not ship goods before you have received the money. Be suspicious of offers that sound too good to be true.
How do I report a fraud attempt?
Use the "Report" function directly in the ad or in the chat. Our team will investigate the case.
Suche & Ansicht
How do I use the smart search?
The search bar helps you find what you need quickly. Select a category on the left to narrow down your search. Enter your search term in the middle – we will suggest matching terms and categories as you type. On the right, you can filter specifically for "Offers" or "Requests".
List view or gallery view?
You can change the layout of the results using the icon on the far right of the search bar. The **Gallery View** (Grid) shows large images and is ideal for browsing. The **List View** is more compact and shows more details at a glance. Your setting will be saved.
Top-Anzeigen
What is a Top Ad slot?
A Top Ad slot is a booked space where you can place one of your ads. This ad will then appear highlighted and always at the top of the category.
Can I change the ad in the slot?
Yes! That is the big advantage. You can move another of your active ads into the slot at any time. The old ad will then become a standard ad again.
What happens after the time expires?
The slot is deactivated and your ad appears again as a normal standard ad. There is no automatic renewal (no subscription).