CUSTOMER SERVICE EXPERT (m/f/d) - German & French required

CUSTOMER SERVICE EXPERT (m/f/d) - German & French required

Ready for boarding? As a Customer Service Expert (m/f/d) for a well-known airline, you are the first point of contact for passengers. Help them optimize their travel experience and ensure that every trip runs smoothly. Become part of our team and let your career take off.
Sounds good? We think so too!

Ready for the perfect connection? If you enjoy communicating and helping others, this is the ideal place for you! By the way, we also offer remote work – for maximum flexibility and convenience!
A job worth having:

Good pay and an extra welcome bonus – yeah, you heard that right!
● Comprehensive and hands-on training and onboarding
● Pure flexibility! Part-time & full-time, home office or a hybrid model – you choose!
● A variety of selectable benefits and cool contests and parties
● And much more… :-)

So what are you waiting for? Apply directly with us now!!

Your job at a glance:
You ensure a first-class customer experience, whether by phone, email or chat.
Advising prospects and customers on bookings, services, flight procedures and answering questions.
You effortlessly handle challenges and complaints, process refunds and rebookings in case of flight schedule changes without problems.
Ensuring timely and professional communication across all social media channels, both in public and private areas.
Customer retention is our top priority - your positive and service-oriented manner helps ensure our passengers are completely satisfied!

What you should ideally bring:
Call center experience: Ideally, you have proven experience in a call center or a similar customer service environment. This experience enables you to effectively address passengers' needs and offer solutions that meet their expectations.

Strong communication skills: As a customer advisor you are the voice of the airline and are in direct contact with passengers. Therefore it is crucial that you have excellent communication skills. You should be able to convey clear and understandable information and respond appropriately to different inquiries and concerns.

Language skills: As we are an international company, we expect very good German and English skills, both written and spoken. For the current assignment, solid French skills are also essential. Experience in the travel sector is an advantage, as it fosters an understanding of the specific needs and requirements of the airline industry.
At gevekom we love customer service and are one of the most popular employers in the industry! This comes quite easily to us, because we are convinced that happy employees do the best job!
By the way, FOCUS named us one of the TOP 20 employers in all of Germany this year! That will be hard to top.

Our style? Agile, innovative and employee-oriented! We started in 2006 and have been growing every year since. Our more than 2,200 employees are working daily for over 70 renowned clients in the areas of travel, automotive, e-commerce, fashion, retail and delivery services in Germany, Spain, Serbia, Bosnia, North Macedonia and Bulgaria.
Speaking of commitment: For us, work-life balance is not just a phrase! We are proud to have been recognized multiple times as the most family-friendly company. Because with us you can perfectly combine career and private life!
Sounds great? Then apply now with three clicks. We can’t wait to meet you! Let's rock this job!

Send us your application to bewerbung@gevekom.es or directly via our homepage
www.gevekom.com

We look forward to hearing from you!